We have an older double oven range with a glass oven door that cracked on the inside of the smaller oven door. We assumed that was the final blow for the old girl. We checked around several appliances places (used and new ) and online. We were told that it was sort of, maybe, possible to get a replacement piece of tempered glass for the oven door but it would probably cost ALOT! Possibly $150.00 to $175.00 (if) they could find the glass. I stopped by KellChuck Glass as my last hope. Took the small oven door inside, a very friendly gentleman looked at it and then said “sure, I think we can fix it.” I asked, “do you know about how much it would cost?” He straight faced replied, “ALOT”. This good old boy then looked at me and started laughing! He then said, “how about $21.00?” He said, “We will order the tempered glass, cut it to size, install it in the oven door and it should be ready for you to to pick up in just a few days.” All I could say was, “wait,what?” Anyway, needless to say, I had a flashback experience of the “old days” when customers were treated friendly, personally and fairly. No, KellChuck Glass Company will not get rich on my $21.00 replacement glass. But they will get every possible referral I can throw their way in appreciation for good, old fashioned customer service and respect. Oh, the good old days………
We bought a shower doors 15+ years ago from Kell-Chuck. For all intents and purposes, they don’t owe us any customer loyalty.
However! Today our towel rack broke on one of the sliding doors. It could be fixed with a brand new towel bar ($30) or a simple piece ($2). The simple piece is impossible to find in stores or the internet.
Taking a chance they could order a new towel bar, they instead rummaged in the back and found the replacement part that I needed. As I said, they could have made me order a whole new bar. And that would have been OK (understandably, given the age of our door etc)
But good customer service was offered. And as a side bar – no charge.
As a local remodeller in town, my company has used Kell-Chuck for many years. They are our go-to company for windows, skylights, mirrors, doors, etc… Dalora is our favorite rep to work with. Her quotes are prompt and the installation service is always on time and top-notch. We recommend our clients to them all the time.
Great guys, and great product. We have an older house and many of the windows did not open. So we had Kell-Chuck replace with operable windows in about a dozen places. What a difference. Did what they said they were going to do when they said they were going to do it for the price they quoted. Will be using them again in a couple weeks for new windows on the new workshop.
We are very pleased with our new windows and more than happy with Kell-Chuck. All of the representatives and installers were great to work with from very start to the minor follow-up… The new windows have greatly enhanced our home.
I want to express my appreciation for the good work and value provided by your company. I am enjoying my windows and did very much appreciate the quality of work done by the crew.
It’s a real pleasure being served by professionals! I have expressed to several people my admiration for [the] helpfulness, manners, thoroughness, and overall professionalism [of the installation team]. There was no aspect of the installation that wasn’t completely appraised before it began.
My wife and I are very happy with the CerainTeed windows, the workmanship of Don’s crew, and in particular the knowledge and professionalism of that you displayed in helping me to understand the local market for vinyl windows. I have passed along… Kell-Chuck’s name to a number of neighbors and relatives who have expressed a desire for vinyl windows.
In September your company installed new windows in our home. I was delighted and amazed, Thank You. …I have not stopped talking about, what I consider the finest customer service company I have ever dealt with.
I would like to express my high degree of satisfaction with our windows… Dennis was especially patient with us. He probably thought we would never order the darn things. The professionalism that the installers showed was exceptional. I would like you to know that if anyone asks we will be referring them to Kell-Chuck Glass for their new or replacement windows.
We’re writing to express our appreciation and satisfaction with the windows replacement project that was just completed by your company. Don Barton and his crew did a beautiful job inside and out. The quality of the craftsmanship is obvious. With the new molding and rosettes complimenting the handsome Ply Gem windows, our living and dining rooms look significantly upgraded. In addition, Don’s willingness to help repair the cracked and peeling texture around the windows was a bonus we never would have expected, but one that made the finished job look that much better. Don’s expertise and easygoing manner made it a pleasure to deal with your company.
Installation of our new windows was completed today and we just wanted you to know how pleased we are with them. The quality of the windows appears to be excellent and the cost was certainly competitive. Dealing with your employees was a pleasure. Both Dennis Chantler and Don Barton were very thorough and professional. Don went the extra mile to assure our satisfaction. We would not hesitate to recommend you to anyone who was looking into replacement windows.
I currently manage over 200 residential units. I hired your company to install windows on 22 duplex units in Lacey. I wanted a company I didn’t have to follow up on. Your outfit fit that bill. The communication and bid process was excellent. When it came time for the installation, I was pleased with the timing, attention to detail and communication with all my tenants. We had a smooth flow with little to no trouble completing the job.